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Terms & Conditions That Protect Your Account

These terms form the binding agreement between you and crazywingo when you open an account and access our lobby — including Live Sic Bo tables, Aviator rounds and…

Applies to all crazywingo accountsJurisdiction-dependent accessTouch 'n Go, GrabPay, Boost dan FPX coveredUpdated terms notified by emailContact support for any clarification
crazywingo Terms & Conditions That Protect Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in this agreement is unclear or if you believe a term has been applied incorrectly to your account, you have three direct contact paths available.

Live Chat Available around the clock inside your account dashboard. Quote your account ID and the specific clause number so our terms team can pull the correct record and respond without asking for extra details.
Email Support Send a detailed message to our support address with 'T&C query' in the subject line. We aim to respond within 24 hours on business days, and within 48 hours over weekends and public holidays.
Help Centre Our self-service Help Centre hosts the full current text of every policy document, including version-dated copies so you can compare the terms that were active on any given date your account was accessed.
POLICY HANDLING STANDARDS

How crazywingo Manages This Agreement

From account data retention to cookie scope and security protocols, here is how we handle the obligations on our side of this agreement.

Account Data Retention

We retain your account data for the period required by applicable financial regulations. Once that period expires and your account is closed, personal identifiers are deleted from active databases within 30 days.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You may disable non-essential cookies via the preference centre in your account settings without affecting core wallet functions.

Account Security

Passwords are stored as salted hashes. We never store your Touch 'n Go, GrabPay or Boost credentials on our servers — those transactions go directly through each provider's encrypted gateway.

Terms Change Notification

When we update these terms, we send a notification to your registered email address at least 7 days before the changes take effect. You may close your account without penalty during that window if you do not accept the new terms.

Dispute & Amendment Requests

To request a formal review of how a term was applied to your account, submit a written request via email. We log every request, assign a reference number, and respond with a written outcome within 14 business days.

Contact for Data Requests

To access, correct or request deletion of your personal data held by us, contact our Data Team through the Help Centre form. We verify your identity before processing any data request to prevent unauthorised access.

Frequently Asked Questions About Our Terms

The questions below address the clauses we receive the most queries about. If your question is not covered here, use the Live Chat path listed in the contact section above and our terms team will respond directly.

Your eligibility and any applicable restrictions depend on the laws of your specific location. We recommend verifying that access is lawful where you are before completing your account registration, as local law takes precedence over our general terms.

Yes. Every version of our terms is archived with a date stamp. Contact our support team by email with your account ID and the date of registration, and we will send the relevant version to your registered email address within 48 hours.

Any balance held at the time of suspension is frozen, not forfeited. A formal review is opened automatically, and we contact you at your registered email with the outcome and next steps within 14 business days of suspension.

Open your account settings, go to Communication Preferences, and toggle off each channel individually. Changes take effect within one business day. This does not affect transactional emails such as deposit confirmations and withdrawal receipts.

Yes. Each payment provider — Touch 'n Go, GrabPay, Boost and FPX — maintains its own terms of service. Our terms govern the relationship between you and crazywingo; the provider's terms govern the payment transaction itself. Both sets apply simultaneously.

Submit a written dispute to our support email with 'T&C Dispute' in the subject line. Include your account ID, the clause in question, and a description of the decision you are disputing. We assign a reference number and respond within 14 business days.

We send a notification to your registered email at least 7 days before any amended terms take effect. If you do not accept the revised terms, you may close your account during that 7-day window and request a withdrawal of any remaining balance.